Returns and Refunds

If the customer qualifies as a "direct consumer" or "private customer" and referring to the Legislative Decree of 22 May 1999, n. 185, can make use of the right of withdrawal within the term of 14 working days from receipt of the goods, by returning the purchased material at its own expense, in intact packaging and complete with the original documentation of the goods and the tax documentation received. with the good itself. Shipping costs are not refundable.

To exercise the right of withdrawal, the customer must contact DIELLEGITI.COM via email at indicating the intention to exercise the right of withdrawal and request the return of the goods by communicating the number of the document received with the goods or the order number. Upon receipt of the notification, we will proceed to enable collection by indicating the address to which the product must be returned to the customer. Upon receipt of the product by DIELLEGITI.COM and the status of the same confirmed, the amount of the product only, excluding shipping costs, will be refunded, in the same manner in which the Customer paid for the product < / strong> itself no later than 30 days.

For any other problems regarding your order you can always write to us at the email address: < / p>

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